1. Introduction to Social Media – The New Normal

2. Creating Your Organizations Social Media Identity

3. Creating Comprehensive Social Media Guidelines & Social Media Etiquette

4. Using Social Media To Plan Events, Live Blogging & Event Coverage

5. Social Selling & Brand Ambassadors

6. Creating Engaging Posts w/Case Studies

7. Choosing the Best Social Network For Your Company

8. The Power of Social Ads & Paid Marketing

9. Best Practices & Tools for Social Media

10. Tracking Your Progress, Metrics & Analysis

11. Social Media For Small Businesses

12. Social Service (Customer Service In the Digital Age)